{"id":2944,"date":"2021-04-17T13:14:50","date_gmt":"2021-04-17T13:14:50","guid":{"rendered":"https:\/\/opentools.com.co\/tienda\/?page_id=2944"},"modified":"2021-04-17T13:14:50","modified_gmt":"2021-04-17T13:14:50","slug":"contact-us-alt","status":"publish","type":"page","link":"https:\/\/opentools.com.co\/tienda\/contact-us-alt\/","title":{"rendered":"Contact us alt"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><body><p>[vc_row gap=\u201d40\u2033 element_id=\u201d831578\u2033 css=\u201d.vc_custom_1618840783047{padding-bottom: 48px !important;}\u201d][vc_column animation_delay=\u201d0\u2033 element_id=\u201d8888\u2033 offset=\u201dvc_col-lg-6 vc_col-md-6 vc_col-xs-12\u2033 crp=\u201d374:i:i,375-767:i:i,768-1023:i:i,1024-1279:i:i,1280-1599:i:i,1600-1919:i:i\u201d]<h4 class=\"et-heading text-align-left highlight-false\" id=\"et-heading-700686\" ><span class=\"text-wrapper\"><span class=\"text\">An Important Message to our Valued Customers<\/span><span class=\"curtain\"><\/span><\/span><\/h4><span class=\"et-gap et-clearfix et-gap-306632\"><\/span>[vc_column_text animation_delay=\u201d0\u2033]<\/p>\n<p style=\"font-size: 16px; line-height: 26px;\">We\u2019re working diligently to reach any customer. We\u2019re tools enthusiasts who understand how eager our customers are to get their equipment.<\/p>\n<p>[\/vc_column_text]<span class=\"et-gap et-clearfix et-gap-546611\"><\/span><div id=\"et-icon-box-container-220640\" class=\"columns-2 et-icon-box-container gap-true border-false quick-contact-icon-box top\" data-animation=\"none\"><div id=\"et-icon-box-377265\" class=\"et-icon-box vci icon-position-left icon-alignment-left animation-none medium\" data-effect=\"none\"><div class=\"et-icon-box-inner et-clearfix medium\"><div class=\"et-icon medium\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M136 210c-24.814 0-45 20.186-45 45v122c0 24.814 20.186 45 45 45s45-20.186 45-45V255c0-24.814-20.186-45-45-45zM61 255c0-4.327.571-8.507 1.278-12.634C44.2 248.209 31 265.001 31 285v62c0 19.999 13.2 36.791 31.278 42.634C61.571 385.507 61 381.327 61 377V255zM376 210c-24.814 0-45 20.186-45 45v122c0 24.814 20.186 45 45 45 4.51 0 8.782-.868 12.892-2.108C383.308 438.401 366.305 452 346 452h-47.763c-6.213-17.422-22.707-30-42.237-30-24.814 0-45 20.186-45 45s20.186 45 45 45c19.53 0 36.024-12.578 42.237-30H346c41.353 0 75-33.647 75-75V255c0-24.814-20.186-45-45-45zM449.722 242.366c.707 4.127 1.278 8.307 1.278 12.634v122c0 4.327-.571 8.507-1.278 12.634C467.8 383.791 481 366.999 481 347v-62c0-19.999-13.2-36.791-31.278-42.634z\"><\/path><path d=\"M256 0C131.928 0 31 100.928 31 225v.383c8.937-6.766 19.277-11.717 30.687-13.934C68.698 110.251 153.054 30 256 30s187.302 80.251 194.313 181.448c11.409 2.217 21.749 7.169 30.687 13.934V225C481 100.928 380.072 0 256 0z\"><\/path><\/svg> <\/div><div class=\"et-icon-content\"><h6 class=\"et-icon-box-title\">Customer Service<\/h6><p class=\"et-icon-box-content\">Tel: (80)01-8588<\/p><\/div><\/div><\/div><div id=\"et-icon-box-32287\" class=\"online-chat link et-icon-box vci icon-position-left icon-alignment-left animation-none medium\" data-effect=\"none\"><a href=\"https:\/\/m.me\/enovathemes\" target=\"_blank\"><div class=\"et-icon-box-inner et-clearfix medium\"><div class=\"et-icon medium\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"512pt\" viewBox=\"0 0 512 512\" width=\"512pt\"><path d=\"M512 346.5c0-63.535-36.45-120.238-91.04-147.82-1.694 121.82-100.46 220.586-222.28 222.28C226.262 475.55 282.965 512 346.5 512c29.79 0 58.758-7.934 84.21-23.008l80.567 22.285-22.285-80.566C504.066 405.258 512 376.289 512 346.5zm0 0\"><\/path><path d=\"M391 195.5C391 87.7 303.3 0 195.5 0S0 87.7 0 195.5c0 35.133 9.352 69.34 27.11 99.371L.718 390.277l95.41-26.386C126.16 381.648 160.367 391 195.5 391 303.3 391 391 303.3 391 195.5zM165.5 150h-30c0-33.086 26.914-60 60-60s60 26.914 60 60c0 16.793-7.11 32.934-19.512 44.277L210.5 217.605V241h-30v-36.605l35.234-32.25c6.297-5.762 9.766-13.625 9.766-22.145 0-16.543-13.457-30-30-30s-30 13.457-30 30zm15 121h30v30h-30zm0 0\"><\/path><\/svg> <\/div><div class=\"et-icon-content\"><h6 class=\"et-icon-box-title\">Online chat<\/h6><p class=\"et-icon-box-content\">Get Expert Help<\/p><\/div><\/div><\/a><\/div><\/div><span class=\"et-gap et-clearfix et-gap-746610\"><\/span>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2339-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2339\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/tienda\/wp-json\/wp\/v2\/pages\/2944#wpcf7-f2339-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2339\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2339-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"quick-contacts\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send message\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<div class=\"et-separator et-clearfix animate-false solid left horizontal et-separator-182365\" data-delay=\"\"><div class=\"line\"><\/div><\/div><h4 class=\"et-heading text-align-left highlight-false\" id=\"et-heading-754109\" ><span class=\"text-wrapper\"><span class=\"text\">Our Locations<\/span><span class=\"curtain\"><\/span><\/span><\/h4><span class=\"et-gap et-clearfix et-gap-464260\"><\/span>[vc_row_inner equal_height=\u201dyes\u201d content_placement=\u201dmiddle\u201d element_id=\u201d572371\u2033][vc_column_inner width=\u201d1\/2\u2033]<h6 class=\"et-heading text-align-left highlight-false\" id=\"et-heading-925759\" ><span class=\"text-wrapper\"><span class=\"text\">New York Office<\/span><span class=\"curtain\"><\/span><\/span><\/h6><ul id=\"et-icon-list-701135\" class=\"et-icon-list extra-small\" ><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Tel: 833-798-745-1616<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Fax: 833-315-735-4682<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Email:newyork_inbox@equipo.com<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>2750 Rosewood Lane, New York, 10036<\/div><\/li><\/ul>[\/vc_column_inner][vc_column_inner width=\u201d1\/2\u2033]<span class=\"et-gap et-clearfix et-gap-360068 hide768\"><\/span><h6 class=\"et-heading text-align-left highlight-false\" id=\"et-heading-236891\" ><span class=\"text-wrapper\"><span class=\"text\">Ocala, Florida<\/span><span class=\"curtain\"><\/span><\/span><\/h6><ul id=\"et-icon-list-116255\" class=\"et-icon-list extra-small\" ><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Tel: 933-192-917-3612<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Fax: 934-515-136-1488<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>Email:dakota_inbox@equipo.com<\/div><\/li><li><div class=\"icon-wrap\"><div class=\"et-icon size-extra-small\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 492.004 492.004\"><path d=\"M382.678 226.804L163.73 7.86C158.666 2.792 151.906 0 144.698 0s-13.968 2.792-19.032 7.86l-16.124 16.12c-10.492 10.504-10.492 27.576 0 38.064L293.398 245.9l-184.06 184.06c-5.064 5.068-7.86 11.824-7.86 19.028 0 7.212 2.796 13.968 7.86 19.04l16.124 16.116c5.068 5.068 11.824 7.86 19.032 7.86s13.968-2.792 19.032-7.86L382.678 265c5.076-5.084 7.864-11.872 7.848-19.088.016-7.244-2.772-14.028-7.848-19.108z\"><\/path><\/svg> <\/div><\/div><div>1895 Hidden Meadow Drive, Fargo, 58020<\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner]<span class=\"et-gap et-clearfix et-gap-15409 hide1024\"><\/span>[\/vc_column][vc_column animation_delay=\u201d0\u2033 element_id=\u201d25975\u2033 css=\u201d.vc_custom_1620373506201{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;background-color: rgba(224,241,251,0.5) !important;*background-color: rgb(224,241,251) !important;border-left-color: rgba(102,187,242,0.25) !important;border-left-style: solid !important;border-right-color: rgba(102,187,242,0.25) !important;border-right-style: solid !important;border-top-color: rgba(102,187,242,0.25) !important;border-top-style: solid !important;border-bottom-color: rgba(102,187,242,0.25) !important;border-bottom-style: solid !important;border-radius: 4px !important;}\u201d crp=\u201d374:6:6,375-767:6:6,768-1023:i:i,1024-1279:i:i,1280-1599:i:i,1600-1919:i:i\u201d offset=\u201dvc_col-lg-6 vc_col-md-6 vc_col-xs-12\u2033]<h5 class=\"et-heading text-align-left highlight-false\" id=\"et-heading-737321\" ><span class=\"text-wrapper\"><span class=\"text\">Frequently Questions<\/span><span class=\"curtain\"><\/span><\/span><\/h5><span class=\"et-gap et-clearfix et-gap-947285\"><\/span><div class=\"et-accordion-wrapper\"><div id=\"et-accordion-629203\" class=\"et-accordion et-clearfix collapsible-false\"><div class=\"toggle-title et-clearfix\">Do you have my product in stock?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"do-you-have-my-product-in-stock-1\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it\u2019s always worth a phone call to find out when new stock will be arriving.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">Do you deliver the Next Day?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"do-you-deliver-the-next-day-2\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]We do! \u2013 Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a \u2018You\u2019re Next\u2019 message when the driver is one delivery away!<\/p>\n<p>See the individual product page to identify what delivery service available. For more information about Delivery options click\u00a0<a href=\"#\">here.<\/a>[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">What delivery options do you offer?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"what-delivery-options-do-you-offer-3\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]On many of our tools. we have a few different delivery options to help you get your parcel whenever it\u2019s convenient for you. We offer Next Day on many tools and 2 additional premium delivery services : one is \u201cNext Day Delivery before 10.30am\u201d and the other is \u201cSaturday Delivery.\u201d<\/p>\n<p>You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">There is an item missing from my order.<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"there-is-an-item-missing-from-my-order-4\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]If you are missing an item that you were expecting to come with the rest of your order, you\u2019re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it\u2019s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">How do I return an order?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"how-do-i-return-an-order-5\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item\/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it\u2019s in a sellable condition, we will issue a full refund of the product value back to your account.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">My order hasn\u2018t arrived, please help?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"my-order-hasnt-arrived-please-help-6\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]Please check your order confirmation to ensure you are expecting the item before contacting us. It\u2019s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it\u2019s possible a courier may be in touch to ask for more detailed directions. You\u2019re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">I am new to DIY and not sure which tool I need?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"i-am-new-to-diy-and-not-sure-which-tool-i-need-7\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look\u00a0<a href=\"#\">here.<\/a>\u00a0If you can\u2019t find the tool you require, you\u2019re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">How do I know if the product is right for the job?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"how-do-i-know-if-the-product-is-right-for-the-job-8\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can\u2019t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through &amp; see what they\u2019ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too![\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">What warranty do I get with my order?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"what-warranty-do-i-get-with-my-order-9\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]All our electrical items come with 1 year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website. For more information on warranties click\u00a0<a href=\"#\">here.<\/a>[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">Do you sell Gift Cards?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"do-you-sell-gift-cards-10\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]We are about to launch our own E-Gift Cards \u2013 so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you\u2019ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">My goods arrived damaged, what should I do?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"my-goods-arrived-damaged-what-should-i-do-11\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it\u2019s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.[\/vc_column_text]<\/div> <\/div><div class=\"toggle-title et-clearfix\">How do I know when my order has been dispatched?<span class=\"toggle-ind\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 240.823 240.823\"><path d=\"M57.633 129.007L165.93 237.268c4.752 4.74 12.451 4.74 17.215 0 4.752-4.74 4.752-12.439 0-17.179l-99.707-99.671 99.695-99.671c4.752-4.74 4.752-12.439 0-17.191-4.752-4.74-12.463-4.74-17.215 0L57.621 111.816c-4.679 4.691-4.679 12.511.012 17.191z\"\/><\/svg>\n<\/span><\/div> <div id=\"how-do-i-know-when-my-order-has-been-dispatched-12\" class=\"toggle-content\"><div class=\"toggle-content-inner et-clearfix\">[vc_column_text animation_delay=\u201d0\u2033]When your goods have been dispatched you will receive a confirmation via email to the email address provided \u2013 it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.[\/vc_column_text]<\/div> <\/div><\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/body><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=\u201d40\u2033 element_id=\u201d831578\u2033 css=\u201d.vc_custom_1618840783047{padding-bottom: 48px !important;}\u201d][vc_column animation_delay=\u201d0\u2033 element_id=\u201d8888\u2033 offset=\u201dvc_col-lg-6 vc_col-md-6 vc_col-xs-12\u2033 crp=\u201d374:i:i,375-767:i:i,768-1023:i:i,1024-1279:i:i,1280-1599:i:i,1600-1919:i:i\u201d][vc_column_text animation_delay=\u201d0\u2033] We\u2019re working diligently to reach any customer. We\u2019re tools enthusiasts who understand how eager our customers are to get their equipment. [\/vc_column_text][vc_row_inner equal_height=\u201dyes\u201d content_placement=\u201dmiddle\u201d element_id=\u201d572371\u2033][vc_column_inner width=\u201d1\/2\u2033][\/vc_column_inner][vc_column_inner width=\u201d1\/2\u2033][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column animation_delay=\u201d0\u2033 element_id=\u201d25975\u2033 css=\u201d.vc_custom_1620373506201{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 32px !important;padding-right: 32px !important;padding-bottom: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-vc.php","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-2944","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/pages\/2944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/comments?post=2944"}],"version-history":[{"count":0,"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/pages\/2944\/revisions"}],"wp:attachment":[{"href":"https:\/\/opentools.com.co\/tienda\/wp-json\/wp\/v2\/media?parent=2944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}